Gambling is part of our business. Responsible gambling is part of our reputation. Twin River Casino recognizes our corporate responsibility in attempting to identify any guest that may have a problem gambling issue. Although compulsive gambling may affect only a small percentage of our guests, we are committed to educating our employees on how to recognize problem gamblers and refer them to the Responsible Gambling Helpline for assistance. As a corporation, we are proactive in our efforts to curtail problem gambling by providing educational materials, as well as a self-exclusion program for our guests.
Twin River Casino Self-Exclusion
Self-Exclusion is a program that was developed in the 1990s that allows a person to request to be excluded from our property. An individual may opt to self-exclude themselves for one year, five years or permanently. Please click the links to download one of our self-exclusion forms.
Please complete the application and bring it to our Security department (open 24/7). For more information please call 401.475.8220.
How to Ask for Help
If you or someone you know is suffering from the fear and anxiety associated with problem gambling, remember you’re not alone. The Responsible Gambling Toll Free Help Line is available 24/7 to answer your questions and to offer confidential, non-judgmental assistance. You’ll speak with caring, knowledgeable counselors who will provide information on available treatment and support groups in your area for both the gambler and those affected by the gambler’s problem.
IF YOU OR SOMEONE YOU KNOW HAS A GAMBLING PROBLEM PLEASE CALL THE 24/7 PROBLEM GAMBLING TOLL-FREE HOTLINE, SPONSORED BY THE RHODE ISLAND LOTTERY: 1.877.9.GAMBLE
GAM-ANON (For family members): 781-352-1671
Treatment services are available for those with or without insurance, at offices located throughout the State. Please call the Problem Gambling Services of Rhode Island (PGSRI) 401-383-0301 for information and an appointment.
Problem Gambling Q&A
What is a Self-Exclusion Program?
Self-Exclusion is a program that was developed at our facility in the 1990s that allows a person to be excluded from our property. An individual may opt to self-exclude themselves for six months, one year or permanently.
How do I get placed on the self-exclusion list?
An individual must submit an application (in person) to the Twin River Casino Security department located at 100 Twin River Road, Lincoln, RI 02865. Tel.: 401.475.8220
Can I mail back the completed application?
No, unfortunately you are unable to mail in a completed self-exclusion form. You must submit in person. This is for your own protection.
Can I place a family member with a gambling problem on the list?
No, you may not sign anyone else on the self-exclusion list. Placement on the list is entirely voluntary and must be done by the individual seeking exclusion.
What will happen after I sign up for self-exclusion?
For the length of your self-exclusion:
You will not receive any correspondence from Twin River Casino Hotel.
Rewards Club benefits will be suspended/terminated.
You will be removed from our mailing list (direct mail/email).
Check cashing & credit card cash advance privileges will be revoked.
You will be unable to receive participate in any promotions/gift giveaways.
What will happen if I try to gamble at Twin River Casino while I am on the list?
Violators will be subject to removal and, potentially, trespassing charges.
Can a self-exclusion be terminated?
Self-exclusions periods are meant to be served out in their entirety but are subject to termination with the proper Twin River Casino management/RI Lottery approvals.
For most people, gambling is a form of recreation that provides an element of fun. For some people, gambling can become an addiction. Problem gambling is an illness that not only leads to increased financial problems and self-destructive behavior, but also affects family, friends, and careers. Because it is a treatable illness, the most important thing for a problem gambler and their family and friends to remember is that there is hope and there is help.
The first step is realization that the gambler has a problem. It is helpful to know the warning signs of problem gambling.
Compulsive Gambling Questionnaire
To help you determine if you or someone you know has a problem with gambling, review the following questions. If the answer is “yes” to seven or more, there may be a problem gambling risk:
Have you ever lost time from work or school due to gambling?
Has gambling ever made your home life unhappy?
Has gambling affected your reputation?
Have you ever felt guilty after gambling?
Have you ever gambled to get money to help pay your debts or solve financial problems?
Has gambling caused you to be less ambitious or efficient?
After losing, do you feel you must gamble as soon as possible to win back your losses?
After winning, do you have a strong urge to return and win more?
Have you ever gambled until your last dollar was gone?
Have you ever borrowed to finance your gambling?
Have you ever sold anything to finance gambling?
Are you reluctant to use gambling money for normal expenditures?
Has gambling ever made you careless of the welfare of yourself or your family?
Have you ever gambled to escape worry or trouble?
Have you ever, or considered committing an illegal act to finance gambling?
Has gambling caused you to have difficulty sleeping?
Do arguments, disappointments, or frustrations cause you to gamble?
Have you ever had the urge to celebrate good fortune with a few hours of gambling?
If you or someone you know shows these symptoms, there is hope. Problem gambling is a treatable illness. With proper treatment, a problem gambler can begin the recovery process and regain control of his/her life.