Privacy Policy

Twin River has a strong commitment to providing excellent service to all of our customers, including respecting their concerns about privacy. We understand that visitors to our website may have questions about whether and how this website collects and uses information.


Twin River respects the privacy of all visitors to our website. This site was created to market and promote all services and promotions offered by Twin River. To better serve us, we may collect certain “anonymous” information automatically, and may require certain personal information, if you are making reservations or requesting information from Twin River through our website. This Privacy Statement outlines the type of information that Twin River might collect and which information will be used. All efforts have been made to ensure the accuracy of the information provided herein, however Twin River makes no warranties or representations as to the accuracy of the information supplied herein.


Visitors who browse this website do so on an anonymous basis. We have not configured this website to collect any information from your computer without your input. This means that, unless you voluntarily and knowingly provide us with information, we will not know your identity, your e-mail address, or any other information identifiable to you.

Anonymous Information Automatically Collected

When we need to collect information from you, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our restaurants, we will ask you for information such as name, address, telephone number, e-mail address, credit card type, credit card number, expiration date to process your reservation. We will use your e-mail address to send a confirmation and, if necessary, might use the other information to contact you for help to process the reservation. Our e-mail community, we will use your name, address, telephone number, and e-mail address to process your subscription and to also unsubscribe from the mailing list. When we ask you for personal data when making a reservation or purchasing a gift certificate, including your name, address and credit card data, it is transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock icon in the lower right hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from “http” to “https.” After information reaches Twin River it is stored on a secure server that resides behind a firewall that is designed to block access from outside the company.

We may also ask you to fill out an online customer survey, to obtain your suggestions or comments about your use of Twin River, or for similar purposes. Providing this information is voluntary. This information includes your IP address. An IP address is a number that is automatically assigned to your computer every time you browse the Internet. When users request a page from our site, our servers log the user’s current IP address. We use IP addresses to help diagnose problems. We do not link IP addresses to anything personally identifiable. Thus, each user session is anonymous. Twin River may collect and use certain information about your use of this website that does not personally identify you. and other information gathered through the use of “cookies.”

Cookies enable us to gather anonymous click-stream information, such as pages viewed, the date and time the site was entered, the type of internet browser you are using, the type of computer you are using, and the domain name of the website from which you linked to our site. This anonymous information does not personally identify you, and is gathered to help us develop generalized customer profiles to better serve our customers.

If you do not want information collected through the use of cookies, most browsers allow users to accept or reject cookies. If you set your browser not to accept cookies, you may not be able to take advantage of certain services that we offer on our website.

Personal Information Collected

You may be required to supply personal information such as your name, address, telephone number, and/or email address in order to receive certain information, participate in promotions, make reservations, or place orders. A personal identification number provided by Twin River may be required to access certain personal information. By providing personal information, you agree to be placed on marketing lists and may receive promotional materials from Twin River from time to time.

We treat the information you provide to us as confidential information; it is, accordingly, subject to our company’s security procedures and strict corporate policies regarding protection and use of confidential information. Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information is processed and stored in the United States. The information you provide may be used for direct marketing by Twin River and may be used in the services of a third party mail house for the sole purpose of mailing materials.

Changes to Privacy Statement

Twin River management reserves the right, at any time and without notice, to add to, change, update, or modify this Privacy Statement simply by posting such change, update, or modification on the website. Any such change, update, or modification will be effective immediately upon posting on the website.

Disclosure of Information and Opt-Out

Twin River will not sell, trade, rent or release such information to entities outside of our companies and their use without your approval and giving you the opportunity to opt-out.

Email Community and Opt-Out

It is our intention to only send you e-mail communications that will be useful to you and that you want to receive. When you join Email Community, and provide your e-mail address, we will periodically contact you via e-mail and provide information about Twin River special offers and promotions that may be of interest to you. We use a third party e-mail service provider to send e-mails. This service provider is prohibited from using your e-mail address for any purpose other than to send Twin River related e-mail. In addition, every time you receive an e-mail you will be provided the choice to opt-out of future e-mails.

Legal Issues

This is a United States website and is subject to United States law. Twin River will disclose personal information without your permission or when required by law, in good faith belief that such action is necessary to investigate or protect against harmful activities to Twin River guests, visitors, employees, or property (including this site), or to others.


Your privacy concerns are important to us. We hope this privacy statement has been helpful to you.