Lori, just wanted to drop you a line to say how wonderful our trip to Punta Cana was from Twin River. The resort and the people of the Dominican Republic were just wonderful and the Hard Rock Hotel & Casino was more than we could have asked for. Mariah and I had a wonderful time and say thank you to Twin River and to you Lori for all you do to take care of us. It was my first time out of the country and to a resort but I would gladly go again. We wish you and your family the best of the holiday season. Happy New Year!
Dear Ms. Manchester,
Good evening Danielle,
Dear Twin River; Thank you very much for the tickets. George Benson was fantastic!! The staff at Twin River is extremely courteous and professional. I asked a young lady named Sherri, (she has very long hair) for directions to the Players Club. She personally escorted me. NOW THAT'S CUSTOMER SERVICE!!!
Dear Mr. Sculos,
Dear Meg (McGuinness),
Good Morning Talia (Iannetta):
Just want to compliment the fabulous service I received today from Ellen DiLeonardo. She was sweet, pleasant, helpful and professional. She was able to assist me and was a pleasure to deal with. Ellen is an extremely valuable employee of Twin River!!!!
I won a 46 inch TV a few Sundays ago and wanted to thank Twin River. My mother lives with me and will be 98 on February 28th. She has macular degeneration and this TV was perfect, perfect and perfect. Thank you again for the opportunity to win. She had a great time that Sunday, especially me pushing her in her wheelchair to make it to the counter on time to claim the prize.
Dear folks at Twin River Casino,
Dear Jim (Narcisi):
I was at Twin River about two weeks ago with my elderly grandmother, who had a very hard time walking. One of your employees noticed the difficult time I was having helping my grandmother. She approached us (her name was Italia Porreca & she works for Players Club) and asked if she could help, I answered yes that we would need a wheel chair but they were on the other side of the casino & I could not leave my grandmother alone. Your employee offered to get the wheel chair and bring back to us. She brought the wheel chair to us and she also had to take some information from us to bring back to the office where she got the wheel chair. Also, she explained where we would have to return the wheelchair. Why I'm writing this is not only for her kindness but I came to find out she was on her lunch break. I felt you needed to know what a kind & respectful employee you have. It was our pleasure to meet her and we would like to thank her for being so kind.
I just want to say thank you to the staff, security, and EMTs that were there when my wife, Stephanie became ill. Your courtesy and professionalism are second to none. She is feeling much better and is looking forward to her next trip there. So am I. Again, thank you.
Just wanted to tell you that this is our second time here and we typically frequent Foxwoods a lot. But we now have decided that Twin River is a much more enjoyable atmosphere and intend to frequent here much more often!
My husband Mike and I are frequent visitors to Twin River and we would like to let you know how wonderful your 4 waitresses – Danya, Michelle, Marissa & Heidi are! They are such a pleasure to see when we come down! Service is always with a smile and kindness. Each one of them are an asset to your establishment. Thank you!
Thank you for an Amazing Rehearsal Dinner at Fred & Steve's Steakhouse last night! The staff was awesome and the food was amazing...30 happy folks!
My husband and I just enjoyed a wonderful meal at Fred and Steve's.. Not only was the food AWESOME.. but the waitstaff was AWESOME as well.. thank you to Errol, Derrick and Henry for the wonderful service..they made great menu choices for us and guided us well. Thank you all...
Hello Mike (Barlow),
I want to thank everyone at Twin River for being so nice and making my night very special. Meeting Pat Benatar and Neil Giraldo has been a dream since I was a child and my dream came true because of my friends and Twin River. Dinner was also wonderful at the steak house. Once again, thank you for an unforgettable night. I had a great time.
Dear Mr. Gilson:
ATTN: Food and Beverage Department
I have been to Wicked Good multiple times and have never had a bad meal. The prices are good and you get a wicked good portion with plenty for the good old "doggy bag". The service is top notch without all the sophistication and you will never be steered wrong, no matter what you decide to order from the Wicked Good menu selection. They are the awesomeness of the Twin!!!
Dear Kim (Rego),
I would like to thank you and your staff for resolving a difficult situation yesterday when I was at Twin River. I was playing Buffalo and got up to leave around 3:15 for the trip back to New Hampshire. I pushed the cash out button and walked away without removing my cash out voucher for $116.16. Less than 10 seconds later I realized this and rushed back to the machine to find it had been removed by someone else. I told security what had happened. Immediately several people responded, tracked down the woman who took it and in a short while were able to return this money to me. I know that this was my fault and in all honesty, I did not think that I would see this money again. Believe me, I will never do this again - lesson learned! I would like to thank in particular a lovely slot attendant named Dee Dee and 2 security men who dealt with this - one named Joe and the other name I didn't get. They were courteous and so very professional. Big hugs to them for me. I am not able to get to Twin River as much as I'd like, as I care for an elderly mother and getting away is difficult at best at times. I have always enjoyed the atmosphere, food, and cleanliness - bathrooms included at Twin River.
Hi Lorie (McIntyre),