GUEST SERVICES
INTERESTED IN BEING A PART OF OUR TEAM?
CORE VALUES:
We have an unwavering commitment to integrity, honesty and a mutual respect leading to trust, pride, and loyalty.
MISSION:
Create a unique experience for each guest by providing the utmost customer service utilizing the “core values” of our dedicated and knowledgeable team. Twin River’s continued economic growth and development is an integral aspect of our business, as well as our longstanding commitment and partnership with our community.
VISION:
Twin River’s dedicated team provides an unwavering commitment to creating a multifaceted, world-class entertainment experience for each guest.
MEET SOME OF OUR TEAM BELOW!
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CLICK ON THE IMAGES BELOW TO LEARN MORE ABOUT OUR STAFF
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Robert | Senior Executive Host
Team Member since: 2007
Why I work at Twin River: I decided to come to Twin River to assist in the creation & growth of the Player Development department as it exists today. I enjoy working closely with my co-workers and with our guests.
Where I can usually be found: Mainly in my Office, VIP Lounge , High Limit room and Gaming floor interacting with our guests. Also, at the Food Court refilling my large Mountain Dew cup throughout the day and for my drive home to East Lyme, CT.
Favorite band at Lighthouse Bar: Batteries Not Included because they play a diverse selection of music!
Favorite meal at Twin River: KFC Snackers with nacho cheese; The Cowboy Steak, Sea Scallops, Stuffed Mushrooms and the Cream of Corn at Fred & Steve’s Steakhouse…all delicious!
When I'm not at work, I am: Watch Football or Basketball Playoffs, Go to the beach by my house in the Summer, Catch up on sleep, Watch movies with my two teenagers who keep me young and Spend time with my family and dog.
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Danielle | VIP Executive Host
Team Member since: 1998 (can’t believe how quickly time flies!) It’s been special to be here from the Lincoln Park days & seeing the incredible transformation into Twin River firsthand!
Why I work at Twin River: For the special relationships I’ve developed over the years with our guests and my co-workers. It’s truly like a second family. I have the great opportunity to just be myself & express my personality within my position. I’ve grown here & learned so much while having fun!
Where I can usually be found: Mainly in the Host Office, High Limit room, VIP Lounge & the Gaming Floor with our guests….and at the Food Court or Retail Store buying a Coke to perk me up, especially in the morning!
Favorite band at Lighthouse Bar: Many are great but my all-time favorite is the band is Purple Reign - Prince Tribute. For all Prince fans, you’d swear it was him!! They’re amazing!
Favorite meal at Twin River: Always craving the fries at Johnny Rockets; Stuffed Mushrooms at Fred & Steve’s Steakhouse (the stuffing is delicious!)
When I'm not at work, I am: Watch my Celebrity Crush, Jimmy, on Late Night with Jimmy Fallon (if anyone should happen to have a contact in NY to make my dream of meeting him come true, I’d appreciate it…Worth a Shot! LOL), napping with my dog, eating my mother’s macaroni, going to the beach, dancing & listening to music, photography, spending time with family & friends.
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Lorie | VIP Gaming Host
Team Member since: 2007
Why I work at Twin River: I think it’s a fun and exciting place to work. I love the people I work with, and love that I can socialize, and meet new and interesting people every day. I truly love my job!
Where I can usually be found: In the Host Office, located inside the High Limit Room.
Favorite band at Lighthouse Bar: "Steve Anthony & Persuasion"! They play a great version of Michael Buble’s "Save the Last Dance for Me"...it’s one of my favorite songs.
Favorite meal at Twin River: French Fries from Jonny Rockets!! As much as I try not to eat them!! They are my weakness!!
When I'm not at work, I am: Hanging out with my sister, she’s my best bud. Whatever we do together is a blast. Also, I really love it when my entire family gets together for a dinner or BBQ! Those are the days I look forward to the most!!
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Stephen | VIP Gaming Host
Team Member since: 2011
Why I work at Twin River: I love the fast paced environment and all the people I meet.
Where I can usually be found: At the Host Office or on the Casino Floor.
Favorite band at Lighthouse Bar: World Premier Band!
Favorite meal at Twin River: Half Onion Rings & Half Fries at Johnny Rockets, two great things in one box.
When I'm not at work, I am: When I’m not with my family, I love to play golf.
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Drew | Casino Host
Team Member since: 2006
Why I work at Twin River: I work with a great team of people here at Twin River, and they make coming to work more enjoyable.
Where I can usually be found: You can find me in the host office, or out on the floor taking care of one of our many valued guests.
Favorite band at Lighthouse Bar: Hugo’s Evolution- Journey Tribute Band
Favorite meal at Twin River: Johnny Mac N’ Cheese @ Wicked Good
When I'm not at work, I am: I am usually home with my wife and daughter enjoying backyard cookouts and the latest movies out on Blu-Ray. I also enjoy camping and the occasional trip to a few of our local golf courses.
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